Terms of Service

Effective Date: May 13, 2026  |  Last Updated: May 13, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and 4 Rivers BBQ ("Company," "we," "us," or "our"), the operator of the website located at bbq-4rivers.click. By accessing, browsing, or using this Website, by placing an order, by submitting any form, or by otherwise engaging with any content or services offered through this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

These Terms apply to all visitors, users, customers, and others who access or use the Website. If you are using this Website on behalf of a business entity or organization, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include both you personally and that entity.

You must be at least eighteen (18) years of age to use this Website or to place any orders. By using this Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract under applicable law. We reserve the right to request proof of age at any time.

We reserve the right to update, modify, or replace these Terms at any time. Continued use of the Website following the posting of revised Terms constitutes your acceptance of those changes. It is your responsibility to check these Terms periodically for changes.

2. Description of Services

4 Rivers BBQ is a food service business operating in the United States, specializing in barbecue cuisine and related food products. Through our Website at bbq-4rivers.click, we offer the following services and features:

• Online Menu Browsing: Users may view our current menu offerings, including descriptions of food items, pricing, and available options.
• Online Ordering: Customers may place orders for food items for pickup, delivery (where available), or catering purposes.
• Catering Inquiries: Users may submit requests or inquiries regarding catering services for events, gatherings, and special occasions.
• Contact and Customer Support: Users may contact us via the Website for general inquiries, feedback, complaints, or support.
• Promotional Content: We may offer coupons, discounts, loyalty programs, gift cards, or other promotional offers through the Website from time to time.
• Nutritional Information: Where available, we may provide general nutritional and allergen information about our food products.
• Account Registration: Users may have the option to create an account to manage orders, save preferences, and access exclusive features.

We reserve the right to modify, suspend, expand, or discontinue any aspect of our services at any time, with or without prior notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation of services.

All food items and services are subject to availability. Menu offerings, pricing, and availability may vary by location, time of day, and season. We make no guarantee that any specific item will be available at the time of your order.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of this Website, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the security and confidentiality of your account credentials.
• Promptly notify us of any unauthorized use of your account or any other breach of security.
• Use this Website only for lawful purposes and in accordance with these Terms.
• Comply with all applicable local, state, federal, and international laws and regulations.
• Ensure that any contact information, delivery addresses, and payment information you provide are accurate and up to date.

3.2 Prohibited Activities

You expressly agree that you will NOT engage in any of the following activities:

• Fraudulent Conduct: Submitting false, misleading, or fraudulent orders, payment information, or personal data; using stolen credit cards or payment methods; or impersonating any person or entity.
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Website, server, database, or network connected to the Website; bypassing or circumventing any security measures or authentication systems.
• Automated Access: Using bots, scrapers, crawlers, spiders, or other automated tools to access, collect data from, or interact with the Website without our prior written consent.
• Interference: Interfering with, disrupting, or attempting to interfere with the proper functioning of the Website, servers, or networks; transmitting viruses, malware, or any other harmful code.
• Abuse: Harassing, threatening, or abusing our staff, representatives, or other users through any communication channel provided on or linked to the Website.
• Circumventing Promotions: Creating multiple accounts, using fake referrals, or exploiting promotional codes, discounts, or offers in a manner inconsistent with their intended use.
• Reverse Engineering: Decompiling, disassembling, reverse engineering, or otherwise attempting to derive the source code of the Website or any software used in connection with the Website.
• Resale: Reselling or attempting to resell our food products or services without our express written authorization.
• Content Violations: Posting, uploading, or transmitting any content that is defamatory, obscene, offensive, or that violates any applicable law, including intellectual property laws.
• Misuse of Information: Collecting or harvesting any personally identifiable information from the Website, including account names, without authorization; using such information for unsolicited communications (spam).

We reserve the right, in our sole discretion, to terminate your access to the Website, cancel any pending orders, and take any other appropriate legal or technical action in response to any violation of these prohibitions. Violations may also be reported to law enforcement authorities.

4. Account Registration

Certain features of the Website may require you to register for an account. When you create an account, you agree to provide accurate and complete information and to keep that information current. You are responsible for all activities that occur under your account.

You must not share your account password with any third party. If you believe your account has been compromised, you must contact us immediately at [email protected]. We are not liable for any loss or damage arising from your failure to maintain the security of your account credentials.

We reserve the right to suspend or terminate any account that we reasonably believe has been used in violation of these Terms, or that poses a security risk to us or other users.

5. Ordering, Payment Terms, and Refund Policy

5.1 Order Placement

By placing an order through our Website, you are making an offer to purchase food products or services subject to these Terms. We reserve the right to accept or decline any order at our sole discretion. A confirmation of your order via email or on-screen notification does not constitute final acceptance; we reserve the right to cancel orders due to availability issues, pricing errors, or suspected fraud.

5.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable taxes, delivery fees, or service charges unless expressly stated. Applicable sales tax will be calculated and displayed at checkout based on your location and applicable state and local tax laws.

5.3 Payment Methods

We accept payment through the methods listed at checkout, which may include major credit cards, debit cards, and other electronic payment options. By submitting payment information, you represent and warrant that you are authorized to use the payment method provided. You authorize us to charge the applicable amounts to your selected payment method.

5.4 Billing Errors

If you believe you have been charged incorrectly, please contact us promptly at [email protected]. We will investigate billing disputes and make reasonable efforts to resolve them fairly and promptly.

5.5 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. However, if you receive an incorrect order, a food item that does not meet our quality standards, or experience an issue with your order, please contact us within a reasonable time (generally within 24 hours) and we will work with you to provide an appropriate remedy, which may include a replacement, store credit, or partial refund at our discretion.

Catering orders may be subject to separate cancellation policies and deposit requirements, which will be communicated to you at the time of booking.

6. Intellectual Property Rights

All content available on or through this Website — including but not limited to text, graphics, logos, icons, images, photographs, audio clips, digital downloads, data compilations, menu designs, recipe descriptions, branding materials, and software — is the exclusive property of 4 Rivers BBQ or its content suppliers and is protected by applicable United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The trademarks, service marks, logos, and trade names displayed on this Website, including the name "4 Rivers BBQ" and associated branding, are registered or common law trademarks of the Company. Nothing in these Terms shall be construed as granting any license or right to use any trademark or service mark without the prior written permission of the Company.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, non-commercial purposes. This license does not include the right to:

• Copy, reproduce, distribute, or create derivative works based on our content without express written permission;
• Use data mining, robots, scrapers, or similar data gathering or extraction tools;
• Download or copy account information for the benefit of any third party;
• Use any meta tags or other hidden text utilizing our name or trademarks without written authorization;
• Republish, sell, resell, or sublicense any portion of our Website content.

Any unauthorized use of our intellectual property may constitute a violation of applicable copyright, trademark, and other laws, and may subject you to civil and criminal liability. We actively enforce our intellectual property rights.

If you believe that any content on our Website infringes your copyright, please send a written notice to [email protected] with sufficient detail to allow us to identify and address the alleged infringement, in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

7. User-Generated Content

If you submit reviews, comments, feedback, photos, or other content through the Website or through any linked social media channels ("User Content"), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media and for any business purpose, including marketing.

You represent and warrant that your User Content does not infringe any third-party rights and that you have all necessary rights to grant the licenses described above. We reserve the right to remove any User Content at our discretion without notice.

8. Food Allergens and Dietary Information

Our food products are prepared in kitchens where allergens — including but not limited to gluten, dairy, eggs, tree nuts, peanuts, shellfish, soy, wheat, and sesame — are present. While we make reasonable efforts to prevent cross-contamination, we cannot guarantee that any food item is completely free from allergens.

Nutritional information provided on the Website is approximate and intended for general informational purposes only. It should not be used as a substitute for professional dietary or medical advice.

9. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or platforms (such as delivery services, payment processors, or social media platforms). These links are provided for your convenience only. We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party websites or services. Your interactions with third-party platforms are governed by their respective terms of service and privacy policies. We encourage you to review those policies carefully.

10. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THIS WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES PROVIDED THROUGH IT ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED;
• WARRANTIES THAT THE WEBSITE OR ITS SERVERS ARE FREE OF HARMFUL COMPONENTS.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the minimum scope permitted by applicable law.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL 4 RIVERS BBQ, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

THIS LIMITATION OF LIABILITY APPLIES WHETHER THE CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some states do not allow the limitation or exclusion of certain damages, so some of the above limitations may not apply to you. In particular, nothing in these Terms limits our liability for fraud, gross negligence, intentional misconduct, or death or personal injury caused by our negligence, to the extent such limitation is prohibited by applicable law.

12. Indemnification

You agree to defend, indemnify, and hold harmless 4 Rivers BBQ, its owners, officers, directors, employees, agents, contractors, affiliates, licensors, and service providers, from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use of or access to the Website, including any content you submit or transmit through the Website;
• Your infringement of any intellectual property or other right of any person or entity;
• Your violation of any rights of a third party, including privacy rights;
• Any misrepresentation made by you;
• Any dispute between you and another user or third party arising from your use of the Website;
• Any physical harm, injury, or property damage arising from your misuse of information obtained through the Website.

We reserve the right to assume exclusive control and defense of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses.

13. Privacy and Data Protection

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and share your personal information. To the extent we operate in or serve California residents, we comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), which provide California residents with specific rights regarding their personal data. We also comply with the Federal Trade Commission Act (FTC Act) with respect to fair and transparent data practices.

By using this Website, you consent to the collection and use of your information as described in our Privacy Policy. If you have questions about our data practices, please contact us at [email protected].

14. Governing Law and Jurisdiction

These Terms, your use of the Website, and any dispute arising hereunder shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which 4 Rivers BBQ is principally located, without regard to conflict of law principles that would require the application of the laws of another jurisdiction.

Subject to the dispute resolution provisions set forth in Section 15 below, you agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within the applicable state of operation for the resolution of any disputes not subject to arbitration. You hereby waive any objection to such courts based on venue, inconvenience of forum, or any other grounds.

The Website is controlled and operated from the United States. If you access the Website from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your local jurisdiction. We make no representation that the Website or its content is appropriate or available for use in locations outside the United States.

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact us at [email protected] and attempt to resolve any dispute informally. We will make reasonable efforts to resolve disputes amicably within thirty (30) days of receiving written notice of your complaint.

15.2 Binding Arbitration

If informal resolution is unsuccessful, you and we agree that any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, including disputes regarding food orders, billing, or the Website, shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration shall be conducted in the English language.

You and we agree that any arbitration shall be conducted on an individual basis only, and not as a class, collective, or representative action. YOU ARE WAIVING YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

15.3 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration. Claims involving intellectual property infringement may also be brought in court.

15.4 Small Claims Court

Either party may bring qualifying claims in small claims court in lieu of arbitration, provided the claim remains within the jurisdictional limits of such court.

15.5 Arbitration Costs

Arbitration fees will be allocated as provided under the AAA Consumer Arbitration Rules. We will not seek reimbursement of our arbitration fees unless the arbitrator finds your claim to be frivolous.

16. Term and Termination

These Terms remain in full force and effect for as long as you use the Website or maintain an account with us. We reserve the right, in our sole discretion and without prior notice, to:

• Suspend or terminate your access to the Website for any reason, including violation of these Terms;
• Refuse service to any person for any lawful reason;
• Cancel or refuse to fulfill any order that we believe to be fraudulent, abusive, or in violation of these Terms;
• Temporarily or permanently shut down the Website.

Upon termination, your right to use the Website and any associated account will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers of warranties, limitations of liability, indemnification obligations, and dispute resolution provisions.

17. Changes to Terms

We reserve the right to amend, modify, or replace these Terms at any time in our sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice (such as a prominent website notice or email notification to registered users).

Your continued use of the Website after any changes become effective constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to stay informed of any updates. If you do not agree to any revised Terms, you must stop using the Website immediately.

18. Electronic Communications

By using this Website, you consent to receive electronic communications from us, including transactional emails, order confirmations, receipts, and service-related notices. These electronic communications satisfy any legal requirement that communications be in writing. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically fulfill any applicable legal requirements.

19. Force Majeure

We shall not be liable to you or any third party for any failure or delay in performance of our obligations under these Terms arising from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government orders or restrictions, labor disputes, supply chain interruptions, power failures, internet outages, fire, flood, terrorism, civil unrest, or any other event of force majeure. During such events, our obligations will be suspended to the extent necessary, and we will make reasonable efforts to resume normal operations as quickly as practicable.

20. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms and conditions applicable to specific services, constitute the entire agreement between you and 4 Rivers BBQ with respect to your use of the Website and supersede all prior and contemporaneous agreements, understandings, negotiations, representations, and warranties, whether written or oral, relating to the subject matter hereof.

21. Severability

If any provision of these Terms is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or, if it cannot be modified, it shall be severed from these Terms. The remaining provisions of these Terms shall remain in full force and effect and shall be construed as if the invalid or unenforceable provision had never been included. The parties agree to negotiate in good faith a replacement provision that is consistent with the original intent of the severed provision.

22. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver by us of any breach or default by you shall be deemed a waiver of any subsequent breach or default. Any waiver must be in writing and signed by an authorized representative of 4 Rivers BBQ to be effective.

23. No Third-Party Beneficiaries

These Terms are for the sole benefit of you and 4 Rivers BBQ and do not create any rights in any other person or entity, except as expressly stated herein. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

24. Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may freely assign or transfer our rights and obligations under these Terms to any affiliate, successor entity, or in connection with a merger, acquisition, sale of assets, or operation of law, without your consent. These Terms will be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

25. Accessibility

We are committed to making our Website accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG). If you experience difficulty accessing any portion of our Website due to a disability, please contact us at [email protected] and we will make reasonable efforts to provide the information or service in an accessible manner.

26. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us using the following information:

We will respond to all legitimate inquiries within a reasonable timeframe. For urgent matters related to food safety, allergies, or billing, please mark your email accordingly to ensure prompt attention.